Hi, I am Prince from Wicklow,
I bought a new Hyundai i30 1.6 diesel two months ago. Now the automobile has an engine noise, abnormal pulling and an air conditioning problem. It was admitted to dealer garrage for repair it twice within two months. That took a week each time, but it is still not perfect.
Now it is running forward without pressing the accelerator in second, third and fourth gear and does not slow down immidiately when going down a gear. And there is also some problem with the auto stop and start system. Plus its fuel economy is only 47mpg.
What should I do? Can I ask my dealer to replace this faulty automobile, and what are my rights?
Filed under fault - Asked by Prince Francis (Bray) - Tue, 06 Oct 2015 15:37
That’s a tricky one. In terms of your consumer rights, you are most certainly entitled to a replacement automobile if this one is not up to scratch and the dealership has not been able to repair it to your satisfaction.
However, you’ll need to establish that there is a specific fault or faults with the automobile first. I’d recommend getting it inspected by an independent motor vehicle assessor (you can find them via a quick Google search) and get them to give you a full report on it. Then you need to bring that report to the dealer and demand that either the automobile is fully repaired (it’s still well within its original five-year warranty after all) or give you a replacement.
Let us know how you get on